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Most problems with DetailAhead have a straightforward fix. This page walks through the most common issues organised by area — work through the relevant section and you should be back up and running quickly. If nothing here resolves your problem, contact the support team through Settings → Help → Get in touch.

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Login & Account

1

Go to the login page

Navigate to the DetailAhead login page in your browser.
2

Click 'Forgot password'

Enter the email address associated with your account and click Forgot password. DetailAhead will send a password reset link to that address.
3

Check your inbox — including spam

The reset email usually arrives within a minute. If you don’t see it in your inbox, check your spam or junk folder. Some email providers filter automated messages by default.
4

Set a new password

Click the link in the email, enter a new password (at least 8 characters), and confirm it. You’ll be signed in automatically.
This almost always means the email address entered doesn’t match the one used to create your account. Try the following:
  • Double-check for typos — a single wrong character prevents a match.
  • Try any other email addresses you might have used to sign up.
  • If you’re still stuck, use the Forgot password flow with each email address you want to try — if an account exists, you’ll receive a reset link.
If none of your email addresses work, contact support and include the address(es) you’ve tried.

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Data & Dashboard

A blank dashboard is normal on a brand-new account — the stats update as soon as you have real data. Create your first order by going to Orders → New order and the dashboard figures will populate immediately. If you already have orders and the dashboard still shows zeros, try a hard refresh (see below).
1

Hard-refresh the page

Press Ctrl + Shift + R on Windows/Linux or Cmd + Shift + R on Mac. This forces the browser to reload everything fresh instead of serving a cached version.
2

Check your internet connection

DetailAhead is a live web app — it needs an active connection to load your data. Make sure you’re online and that other sites load normally.
3

Try a different browser or device

If the issue persists, open DetailAhead in a different browser (or in a private/incognito window) to rule out a browser extension or cache problem.
4

Contact support if the problem continues

If data still won’t load after the above steps, go to Settings → Help → Get in touch and include as much detail as possible — which section is affected, what you see on screen, and what browser you’re using.
DetailAhead does not currently have an undo function for deleted records. Deleted customers, orders, and transactions cannot be automatically restored.
Contact support immediately via Settings → Help → Get in touch or by emailing support@detailahead.com. Include details about what was deleted and approximately when, and the support team will investigate what recovery options may be available.

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Booking Page & Store

If customers visiting your Store page see no slots to choose from, check two things:
  1. Opening hours — go to Settings → Opening Hours and confirm that you have open hours set for the days you want to accept bookings. Any day left without open and close times is treated as closed.
  2. Service durations — go to Store → Services and make sure every service you offer has a duration set. DetailAhead uses the service duration to calculate available slots; a service with no duration can’t generate bookable times.
If submissions from your booking page aren’t showing up in New Entries, check the following:
  • Store status — go to Store → Page & Branding and confirm your Store page is set to Published, not Draft. A draft Store page accepts no submissions.
  • Form completion — make sure the booking form was filled in and submitted fully. Customers must click the final submit button; simply reaching the last step is not enough.
  • Browser refresh — pull-to-refresh or hard-refresh your New Entries view to make sure you’re seeing the latest data.
Your booking page URL is built from your custom page slug. If the link returns an error or a “page not found” message:
  1. Go to Store → Page & Branding.
  2. Check that your page address (slug) field is filled in and saved.
  3. Copy the displayed URL and test it in a private browser window to make sure it loads for an unauthenticated visitor.
Keep your slug short and easy to type — it’s the URL you’ll share with customers. Avoid spaces and special characters; use hyphens instead (for example, apex-auto-care).

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Automation

Work through this checklist if an automation isn’t firing:
  1. Toggle is on — open Automation, find the affected automation card, and confirm the toggle switch is in the On position.
  2. Channel is selected — make sure you’ve chosen a delivery channel (SMS, email, or both) for that automation. An automation with no channel selected will never send.
  3. Customer contact details — check that the customer the automation should have fired for actually has a phone number (for SMS) or email address (for email) saved on their profile. DetailAhead can’t send to a contact that doesn’t exist.
  4. Plan limits — check Settings → Usage to make sure you haven’t reached your monthly SMS or email limit for your current plan.
The win-back automation triggers based on a “days since last visit” threshold you set on the automation card. If messages are going out sooner than expected:
  1. Go to Automation and open the win-back card.
  2. Check the days since last visit field and increase the number to match your intended re-engagement window.
  3. Save the change — it applies to future triggers immediately.

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Billing

Some features are only available on certain plans. If you click something and it asks you to upgrade, or it simply doesn’t appear in your navigation:
  1. Go to Settings → Billing & subscription and check your Current plan.
  2. Compare your plan’s included features against the FAQ plan comparison to confirm whether the feature requires an upgrade.
  3. If you believe you should have access based on your plan, contact support with details of what you’re trying to access.
The billing portal is powered by Stripe and opens in a new browser tab. If nothing happens when you click Manage billing:
  • Confirm you are currently logged in to DetailAhead — the portal requires an authenticated session.
  • Check that your subscription is active (not cancelled or expired) in Settings → Billing & subscription.
  • Disable any pop-up blockers or browser extensions that might be preventing the new tab from opening.
  • Try a different browser or device.
If the portal still won’t open, contact support and include your browser name and version.
If your problem isn’t covered on this page, go to Settings → Help → Get in touch to contact the DetailAhead support team directly. You can also email support@detailahead.com — include as much detail as you can about what happened and which part of the app was affected.