> ## Documentation Index
> Fetch the complete documentation index at: https://docs.detailahead.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting DetailAhead: common issues and fixes

> Fix the most common DetailAhead problems: login issues, data not loading, booking page errors, automation messages not sending, and billing questions.

Most problems with DetailAhead have a straightforward fix. This page walks through the most common issues organised by area — work through the relevant section and you should be back up and running quickly. If nothing here resolves your problem, contact the support team through **Settings → Help → Get in touch**.

## Login & Account

<Accordion title="I can't log in / I've forgotten my password">
  <Steps>
    <Step title="Go to the login page">
      Navigate to the DetailAhead login page in your browser.
    </Step>

    <Step title="Click 'Forgot password'">
      Enter the email address associated with your account and click **Forgot password**. DetailAhead will send a password reset link to that address.
    </Step>

    <Step title="Check your inbox — including spam">
      The reset email usually arrives within a minute. If you don't see it in your inbox, check your spam or junk folder. Some email providers filter automated messages by default.
    </Step>

    <Step title="Set a new password">
      Click the link in the email, enter a new password (at least 8 characters), and confirm it. You'll be signed in automatically.
    </Step>
  </Steps>
</Accordion>

<Accordion title="I'm seeing an 'Account not found' error">
  This almost always means the email address entered doesn't match the one used to create your account. Try the following:

  * Double-check for typos — a single wrong character prevents a match.
  * Try any other email addresses you might have used to sign up.
  * If you're still stuck, use the **Forgot password** flow with each email address you want to try — if an account exists, you'll receive a reset link.

  If none of your email addresses work, contact support and include the address(es) you've tried.
</Accordion>

***

## Data & Dashboard

<Accordion title="My dashboard is showing all zeros">
  A blank dashboard is normal on a brand-new account — the stats update as soon as you have real data. Create your first order by going to **Orders → New order** and the dashboard figures will populate immediately. If you already have orders and the dashboard still shows zeros, try a hard refresh (see below).
</Accordion>

<Accordion title="Customer or order data isn't loading">
  <Steps>
    <Step title="Hard-refresh the page">
      Press **Ctrl + Shift + R** on Windows/Linux or **Cmd + Shift + R** on Mac. This forces the browser to reload everything fresh instead of serving a cached version.
    </Step>

    <Step title="Check your internet connection">
      DetailAhead is a live web app — it needs an active connection to load your data. Make sure you're online and that other sites load normally.
    </Step>

    <Step title="Try a different browser or device">
      If the issue persists, open DetailAhead in a different browser (or in a private/incognito window) to rule out a browser extension or cache problem.
    </Step>

    <Step title="Contact support if the problem continues">
      If data still won't load after the above steps, go to **Settings → Help → Get in touch** and include as much detail as possible — which section is affected, what you see on screen, and what browser you're using.
    </Step>
  </Steps>
</Accordion>

<Accordion title="I accidentally deleted something">
  <Warning>
    DetailAhead does not currently have an undo function for deleted records. Deleted customers, orders, and transactions cannot be automatically restored.
  </Warning>

  Contact support **immediately** via **Settings → Help → Get in touch** or by emailing [support@detailahead.com](mailto:support@detailahead.com). Include details about what was deleted and approximately when, and the support team will investigate what recovery options may be available.
</Accordion>

***

## Booking Page & Store

<Accordion title="My booking page shows no available time slots">
  If customers visiting your Store page see no slots to choose from, check two things:

  1. **Opening hours** — go to **Settings → Opening Hours** and confirm that you have open hours set for the days you want to accept bookings. Any day left without open and close times is treated as closed.
  2. **Service durations** — go to **Store → Services** and make sure every service you offer has a duration set. DetailAhead uses the service duration to calculate available slots; a service with no duration can't generate bookable times.
</Accordion>

<Accordion title="New bookings aren't appearing in New Entries">
  If submissions from your booking page aren't showing up in **New Entries**, check the following:

  * **Store status** — go to **Store → Page & Branding** and confirm your Store page is set to **Published**, not Draft. A draft Store page accepts no submissions.
  * **Form completion** — make sure the booking form was filled in and submitted fully. Customers must click the final submit button; simply reaching the last step is not enough.
  * **Browser refresh** — pull-to-refresh or hard-refresh your New Entries view to make sure you're seeing the latest data.
</Accordion>

<Accordion title="My booking page URL isn't working">
  Your booking page URL is built from your custom page slug. If the link returns an error or a "page not found" message:

  1. Go to **Store → Page & Branding**.
  2. Check that your **page address (slug)** field is filled in and saved.
  3. Copy the displayed URL and test it in a private browser window to make sure it loads for an unauthenticated visitor.

  <Tip>
    Keep your slug short and easy to type — it's the URL you'll share with customers. Avoid spaces and special characters; use hyphens instead (for example, `apex-auto-care`).
  </Tip>
</Accordion>

***

## Automation

<Accordion title="Automation messages aren't being sent">
  Work through this checklist if an automation isn't firing:

  1. **Toggle is on** — open **Automation**, find the affected automation card, and confirm the toggle switch is in the **On** position.
  2. **Channel is selected** — make sure you've chosen a delivery channel (SMS, email, or both) for that automation. An automation with no channel selected will never send.
  3. **Customer contact details** — check that the customer the automation should have fired for actually has a phone number (for SMS) or email address (for email) saved on their profile. DetailAhead can't send to a contact that doesn't exist.
  4. **Plan limits** — check **Settings → Usage** to make sure you haven't reached your monthly SMS or email limit for your current plan.
</Accordion>

<Accordion title="Win-back messages are firing too early">
  The win-back automation triggers based on a "days since last visit" threshold you set on the automation card. If messages are going out sooner than expected:

  1. Go to **Automation** and open the win-back card.
  2. Check the **days since last visit** field and increase the number to match your intended re-engagement window.
  3. Save the change — it applies to future triggers immediately.
</Accordion>

***

## Billing

<Accordion title="I can't access a feature I expect to have">
  Some features are only available on certain plans. If you click something and it asks you to upgrade, or it simply doesn't appear in your navigation:

  1. Go to **Settings → Billing & subscription** and check your **Current plan**.
  2. Compare your plan's included features against the [FAQ plan comparison](/help/faq) to confirm whether the feature requires an upgrade.
  3. If you believe you should have access based on your plan, contact support with details of what you're trying to access.
</Accordion>

<Accordion title="The billing portal isn't opening">
  The billing portal is powered by Stripe and opens in a new browser tab. If nothing happens when you click **Manage billing**:

  * Confirm you are currently logged in to DetailAhead — the portal requires an authenticated session.
  * Check that your subscription is active (not cancelled or expired) in **Settings → Billing & subscription**.
  * Disable any pop-up blockers or browser extensions that might be preventing the new tab from opening.
  * Try a different browser or device.

  If the portal still won't open, contact support and include your browser name and version.
</Accordion>

***

<Note>
  If your problem isn't covered on this page, go to **Settings → Help → Get in touch** to contact the DetailAhead support team directly. You can also email [support@detailahead.com](mailto:support@detailahead.com) — include as much detail as you can about what happened and which part of the app was affected.
</Note>