> ## Documentation Index
> Fetch the complete documentation index at: https://docs.detailahead.com/llms.txt
> Use this file to discover all available pages before exploring further.

# DetailAhead FAQ: plans, features, and getting started

> Answers to the most common questions about DetailAhead — from trial limits and plan features to data storage, team invites, and the public booking page.

Whether you're just getting started or exploring what DetailAhead can do for your business, this page collects the questions our users ask most often — all in one place. If you can't find what you're looking for here, reach out through **Settings → Help → Get in touch**.

<Accordion title="Is there a free trial?">
  Yes — every plan comes with a **14-day free trial** and no credit card is required to start. During the trial you get full access to all features, so you can explore the entire platform before committing to a subscription.
</Accordion>

<Accordion title="What's the difference between the plans?">
  DetailAhead offers three paid plans, each built for a different stage of your detailing business:

  | Plan       | Price   | Best for                                                                                                                                                                 |
  | ---------- | ------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
  | **Solo**   | \$19/mo | Solo detailers just starting out — up to 150 customers, unlimited orders, basic finance tracking, booking form, and email support                                        |
  | **Growth** | \$39/mo | Larger shops adding crew — unlimited customers, team scheduling for up to 5 staff, inventory tracking, referral program, review tracking, and priority email support     |
  | **Team**   | \$59/mo | Large-scale detailing companies — unlimited employees and roles, advanced finance reporting, the full automation suite, dedicated onboarding, and priority phone support |

  You can compare plans and switch at any time from **Settings → Billing & subscription**.
</Accordion>

<Accordion title="Can I use DetailAhead on mobile?">
  Yes. DetailAhead is a responsive web app, so it works in any modern mobile browser — no app store download required. Open your browser, navigate to your dashboard URL, and the layout adjusts automatically to fit your screen. For the best experience, add DetailAhead to your home screen so it launches like a native app.
</Accordion>

<Accordion title="How does the public booking page work?">
  When you publish your Store page, DetailAhead generates a unique public URL you can share with customers — add it to your website, Instagram bio, or Google Business Profile. Customers visit that URL, choose a service, pick an available time slot, and submit the form. Each submission lands directly in your **New Entries** inbox, where you can review the details and promote the request to a full order with one click.
</Accordion>

<Accordion title="Can I invite team members on the Solo plan?">
  No — the Solo plan is designed for a single user. To bring on staff, you need to upgrade:

  * **Growth** — up to 5 staff members
  * **Team** — unlimited team members and roles

  Upgrade any time from **Settings → Billing & subscription**.
</Accordion>

<Accordion title="Does DetailAhead store my customers' credit card details?">
  No. DetailAhead never stores credit card numbers or other raw payment data. All payment processing is handled by **Stripe**, and DetailAhead only records the outcome — for example, that an order was paid and the amount collected. Your customers' card details go directly to Stripe and never pass through or sit in the DetailAhead database.
</Accordion>

<Accordion title="What happens to my data if I cancel?">
  Your data remains fully accessible until the end of your current billing period. Once that period ends and your subscription lapses, your account moves into a read-only state.

  <Note>
    Export your customer and order data **before** your billing period ends to make sure you have a local copy. Go to the relevant section (Customers, Orders, Finances) and use the export option while your account is still active.
  </Note>
</Accordion>

<Accordion title="How do automations work?">
  Automations let DetailAhead send SMS or email messages on your behalf, triggered by events in your workflow — without you having to lift a finger. Available triggers include:

  * **Booking received** — send a confirmation to the customer the moment they book
  * **Job completed** — follow up with a thank-you or review request after a job is marked done
  * **Customer lapsed** — send a win-back message when a customer hasn't returned in a set number of days
  * **Low stock** — alert yourself when an inventory item dips below its reorder threshold

  Enable and configure automations from the **Automation** section in the sidebar. Each automation can be toggled on or off independently, and you choose whether to send via SMS, email, or both.
</Accordion>

<Accordion title="Can I connect Google Reviews?">
  Yes — Google Review tracking is available on the **Growth** and **Team** plans. To set it up, go to the **Reviews** section in the sidebar, authenticate your Google Business Profile, and DetailAhead will start pulling in your review data so you can monitor and respond without leaving the platform.
</Accordion>

<Accordion title="How secure is my customer data?">
  Very. All data is stored in a secure cloud database with encryption at rest and in transit. On top of that, customer personally identifiable information — names, phone numbers, email addresses, home addresses, and notes — is encrypted automatically before it is stored, so the database only ever holds unreadable ciphertext.

  For a full breakdown of how DetailAhead protects your data, see the [Data Security](/help/data-security) page.
</Accordion>

<Accordion title="What is the New Entries inbox?">
  New Entries is the inbox where all booking requests submitted through your public Store page arrive. Each entry shows the customer's chosen service, preferred time, and any answers to your custom booking questions. From there you can review the details and either **promote** the entry to a full order or decline it. New Entries keeps your confirmed orders clean and separate from unreviewed requests.
</Accordion>

<Accordion title="Can I change my plan at any time?">
  Yes — you can upgrade or downgrade at any time from **Settings → Billing & subscription**. Upgrades take effect immediately and you gain access to the new features right away. Downgrades take effect at the end of your current billing cycle, so you keep your current plan's features until then.
</Accordion>